You will need to send us an email from the same email address you used to sign up for your hosting account, or from your domain email address, or from the same email address as what your domain registrar shows as the Registrant (legal owner) of your domain name. We can either provide you with a new password or reset your old one. If you have changed your primary password since getting your hosting account, we will not be able to reset your old password because passwords are one-way encrypted and even we can't pull up whatever your newer password was. In that case we will create a brand new one for you.
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